Shipping policy
ORDER & DELIVERY HELP
Shipping & Delivery
Everything you need to know before placing an order—from delivery times to shipping charges and tracking.
United Kingdom and Germany delivery
We deliver eligible orders throughout the United Kingdom and Germany. Standard delivery is free of charge on all orders.
Please allow 1–2 business days for us to process and prepare your order before dispatch.
Standard shipping normally takes 3–5 business days after dispatch. Processing and delivery estimates exclude weekends and public holidays and may be affected by carrier delays, severe weather, high order volumes, or inaccurate delivery details.
United States and Canada delivery
We offer free standard shipping, free of charge, on all eligible orders shipped within the United States and Canada. Please allow 1–2 business days for us to process and prepare your order before dispatch.
Standard shipping normally takes 3–5 business days after dispatch. Processing and delivery estimates exclude weekends and public holidays and may be affected by carrier delays, severe weather, high order volumes, or inaccurate delivery details.
Tracking and delivery
When an order is dispatched, we send a confirmation email. For courier deliveries, this message includes a tracking link where available. Larger items may require a signature or in-person handover.
- Check your dispatch email first for your tracking link.
- Use the same email address you entered at checkout if you contact support.
- Contact us promptly if your address needs attention or delivery is delayed.

