30-day return window

You may request a return for an eligible online order within 30 days after delivery. Where an order arrives in separate deliveries, the 30-day period begins on the day you receive the final delivery.

Tell us clearly that you wish to return your order by contacting Customer Service or using the Contact Us page. Please include your order number, the item you wish to return, and the email address used at checkout.

Free returns

Approved returns are free of charge. We will provide a prepaid return label or a free return arrangement. Please send the product back within 14 days after you tell us that you wish to cancel or return it.

• Pack the product securely with included parts and accessories where possible.
• You may inspect the product as you would in a retail store.
• Where permitted by law, a refund may be reduced if a product has lost value because it was handled beyond reasonable inspection.

Refunds

After we receive and inspect your return, we will issue the approved refund to the original payment method. We will confirm by email when this has been processed. Your bank or payment provider may take additional time to make the funds available.

If your product is faulty, damaged on arrival, incomplete, or not as described, contact us promptly. We will provide the next steps and will not charge you for the return in these circumstances.